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Terms of Service

Last updated: 30 September 2026

These terms apply to every booking of a live online team experience (a “Session”) made with My Team Dynamics through myteamdynamics.com, by proposal or by email. By requesting a proposal, paying for a booking or confirming it in writing, the company you represent (“you”, the “Customer”) agrees to these terms.

1. Who we are

The service provider is My Team Dynamics OÜ, registry code 17470460, Juhkentali tn 8, 10132 Tallinn, Estonia (“we”, “us”). Contact: hello@myteamdynamics.com.

2. Business customers

Our services are intended for companies and other organisations. The person making the booking confirms that they are authorised to do so on behalf of the Customer. Consumer protection rules that apply only to consumers, such as the 14-day right of withdrawal for distance contracts, do not apply to these bookings.

3. Quotes, proposals and bookings

  • Prices shown in the price calculator and in proposals are offers based on the details you give us (game, format, team size, customisation, add-ons, date and time). A proposal is valid for 30 days unless it says otherwise.
  • A booking is confirmed, and the contract is concluded, when we receive payment and send the booking confirmation, or when we confirm in writing a booking that is to be paid by invoice.
  • Requesting a proposal, saving a quote or requesting an alternative date does not reserve a time slot and creates no obligation for either side.
  • We may decline a booking, for example if the requested time is no longer available; any payment already made is then refunded in full.

4. Prices, discounts and VAT

  • Prices are in euros. We are currently not registered for VAT, so no VAT is added to our prices or invoices.
  • If we become registered for VAT, prices remain exclusive of VAT and VAT is added according to the law: Estonian VAT at the standard rate for customers in Estonia and for EU customers without a valid VAT number; reverse charge (no VAT on our invoice) for business customers in other EU countries whose VAT number is valid in the EU VIES system; no VAT for customers outside the EU. The VAT treatment is always shown before payment and on the invoice.
  • Early-booking discount: 10% when the Session date is at least 4 weeks after the booking date, applied automatically.
  • Referral discount: 10% on the first booking of a company that uses another customer’s referral link or code. It cannot be used for your own company or for a company that has already booked with us.
  • Pay-now discount: 5% when you pay online at the time of booking.
  • Where several discounts apply, they are calculated one after another in the order early-booking, referral, pay-now, as shown in the calculator. Discounts cannot be exchanged for cash.

5. Payment

  • Online payments are processed by Stripe using the methods offered at checkout. Bookings paid by invoice must be paid by the due date on the invoice and in any case before the Session.
  • For bank payments that take several days to clear (such as SEPA Direct Debit), the time slot is held while the payment is processed. If the payment fails, the hold is released and the booking is not confirmed.
  • We send a VAT invoice after payment. It is also available in the client portal.
  • We may postpone or cancel a Session that has not been paid in full before it starts.

6. Team size and preparation

  • The price depends on the team-size band you booked. Please tell us about changes in the number of participants at least 3 business days before the Session. If the team grows into a higher band, or above 50 participants, we may invoice the difference at the prices valid when you booked. A smaller team does not reduce the price.
  • For customised Sessions, please send the content we ask for (for example company facts, photos or names for questions) at least 5 business days before the Session. If content arrives later, we will include what we reasonably can.
  • You are responsible for inviting participants, sharing the joining details we provide, and making sure participants have a working device, internet connection, camera and microphone. The host runs the Session on Zoom, Microsoft Teams or Google Meet as agreed.

7. Rescheduling

  • You may move a confirmed Session to another available date once free of charge if you tell us at least 7 days before the Session.
  • Later requests, or a second change, are possible subject to availability; we may charge up to 25% of the booking price to cover host time already reserved.
  • The new date should be within 6 months of the original date. The early-booking discount is kept if it applied to the original booking.

8. Cancellation by you

You can cancel a confirmed booking by emailing hello@myteamdynamics.com. Refunds depend on how long before the Session we receive the cancellation:

  • 14 days or more before: full refund.
  • 7 to 13 days before: 50% refund.
  • Less than 7 days before, or no-show: no refund. Instead of cancelling, you can reschedule under section 7.

Work already done on customised content and third-party costs incurred at your request (for example prizes or materials) are not refundable after the work has started. Refunds are made to the original payment method, and we issue a credit note for every refund.

9. Cancellation or changes by us

If we cannot run a Session, for example because the host is ill and no replacement host is available, we will tell you as soon as possible and offer a new date. If no new date suits you, we refund the full amount paid. We may replace the named host with another host of similar experience without this being a change to the booking.

10. On the day

  • Please join a few minutes early. If the Session starts late for reasons on your side, it still ends at the booked time.
  • If a Session cannot start or has to stop because of a technical problem on our side, we will arrange a new date free of charge or refund the part that could not be delivered.
  • We are not responsible for problems caused by the participants’ devices, networks or company IT restrictions, or by outages of the video platform itself.
  • Participants are expected to behave respectfully. The host may remove a participant who disrupts the Session.

11. Recordings, content and intellectual property

  • Sessions are recorded only if you booked the recording add-on. You are responsible for informing participants and obtaining any consent needed before the recording starts.
  • Our games, questions, formats, software and materials remain our property. You may not record, copy or reuse them outside the booked Session, except the recording and report you purchased, for your internal use.
  • Content you provide (names, photos, logos, facts) remains yours. You confirm you have the right to share it with us and allow us to use it only to prepare and run your Session.

12. Complaints

If something did not go as agreed, please tell us within 7 days after the Session at hello@myteamdynamics.com. We reply within 5 business days and, where we are at fault, offer a suitable remedy such as a partial refund or a free follow-up Session.

13. Liability

Our total liability for a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss, such as lost profit or lost working time. These limits do not apply where the law does not allow liability to be limited, including for intent or gross negligence.

14. Force majeure

Neither side is responsible for failing to perform because of circumstances beyond its reasonable control, such as major internet or power outages, natural disasters or actions of public authorities. In that case we will offer a new date; if none is possible within 6 months, amounts paid for the Session are refunded.

15. Client portal and referral programme

  • You sign in to the client portal with a link sent to your email; keep access to that mailbox secure. Messages sent in the portal are part of our communication about your booking.
  • Customers can share a personal referral link. We may thank referrers for referred companies that book, at our discretion; this is not a payment obligation. We may change or end the referral programme at any time without affecting discounts already applied.

16. Personal data

We process personal data as described in our Privacy Policy. Where we process participants’ data on your behalf, for example in customised content, we do so only to deliver the Session.

17. Changes and governing law

  • We may update these terms; the version valid at the time of booking applies to that booking.
  • These terms and every booking are governed by the laws of Estonia. Disputes that cannot be settled by negotiation are resolved by Harju County Court (Harju Maakohus), Tallinn.
  • If a written agreement signed by both sides differs from these terms, the written agreement prevails.
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